People Mastery In Nowadays Business Communication - excellence.asia

People Mastery In Nowadays Business Communication

Mengenal Tipe Manusia

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Course Fee (IDR)

IDR 40.000.000

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  • Course Type

    Inhouse

  • Course Duration

    8

  • Course Location

    Kota Administrasi Jakarta Selatan

  • Course Max Participant

    12

Course Description

Course Summary

Kemampuan berkomunuikasi secara efektif  dan mampu mengenal karakter sesama rekan kerja mutlak diperlukan bagi kita semua (Pekerja Jaman Now) dimana semangat kolaborasi menjadi krusial saat ini. Terutama bagi mereka yang terjun sebagai frontliners atau ujung tombak baik itu di bidang pelayanan pelanggan maupun penjualan.  Pelanggan saat ini cenderung lebih cerdas dan memiliki daya analisa yang tajam mereka juga mempunyai wawasan yang luas bahkan mereka juga sering memberikan masukan - masukan yang berharga kepada tenaga penjual maupun mereka yang bertugas melayani pelanggan.  Untuk itu dibutuhkan seorang yang mampu mengenal karakter pelanggan sehingga mudah untuk memberikan solusi yang tepat kepada pelanggan. 

Maximum Participant

12 Participants

Course Language

Indonesia

Course Core Competencies

Communicating, Self Confidence, Client-Service Orientation

At the end of this course, participants will be able to…

Participants mampu mengenal karakteristik dari rekan kerja mereka
Participants memiliki kemampuan berkomunikasi dengan baik
Participants memiliki kepercayaan diri yang tinggi
Participants memiliki kemampuan mengantisipasi konflik

Who should take this course? Who should not?

Pekerja Mandiri

Pelaku Usaha

Karyawan yang sering menghadapi Pelanggan

What participants will need to know or do before joining this course?

Tidak ada

Course Methods

Ceramah Diskusi Presentasi Tanya jawab Latihan

Course Content

Profile Trainer

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Industry Expertise :  Hotels & Restaurants, Other Services, Education

Trainer Skills :  Business Strategy, Coaching, Communicating, Communication, Customer Satisfaction, Customer Service, Data Analysis, Employee Relations, Leadership, Management Consulting, Problem Solving, Public Speaking, Youth Development, Youth Mentoring

Trainer Education

  • 1.
  • Degree
  • Institution
  • Major
  • Year
  • : D3
  • : Sekolah Tinggi Pariwisata Trisakti
  • : Perhotelan
  • : 1997

Trainer Work Experience

  • 1.
  • Position
  • Office
  • Field
  • From
  • : Senior Training Executive
  • : Bangun Indonesia Foundation (NGO)
  • : Education, Health & Social Work, Other Social Services, Engineering Services, Education, Hotels & Re
  • : 2007
  • 2.
  • Position
  • Office
  • Field
  • From
  • : Management Engineer / Consultant
  • : IMPAC
  • : Education, Health & Social Work, Other Social Services, Engineering Services, Education, Hotels & Re
  • : 2010
  • 3.
  • Position
  • Office
  • Field
  • From
  • : Executive Leader and Law Contract Service Coordinator
  • : Oasis Properties Asia
  • : Education, Health & Social Work, Other Social Services, Engineering Services, Education, Hotels & Re
  • : 2005
  • 4.
  • Position
  • Office
  • Field
  • From
  • : Executive Trainer
  • : PT Malicak
  • : Education, Health & Social Work, Other Social Services, Engineering Services, Education, Hotels & Re
  • : 1997

Professional Qualification/Certification

  • 1.
  • Certificate
  • Institution
  • Field
  • : Diploma Certified Graphologist
  • : ALESI
  • : Data Analysis, Employee Relations, Youth Development, Youth Mentoring
  • 2.
  • Certificate
  • Institution
  • Field
  • : Neurolinguistic Programming practitioner
  • : NFNLP Florida
  • : Coaching, Communication, Customer Satisfaction, Customer Service, Employee Relations, Public Speakin
  • 3.
  • Certificate
  • Institution
  • Field
  • : Certified Hypnotherapist & Hypnosis
  • : IBH
  • : Hypnotherapy, Negotiation, Sales
  • 4.
  • Certificate
  • Institution
  • Field
  • : Fundamental Leadership Program
  • : Dale Carnegie Training
  • : Communication, Leadership, Networking, Problem Solving, Public Speaking
  • 5.
  • Certificate
  • Institution
  • Field
  • : Operations Orientations
  • : IMPAC University Florida
  • : Management Consulting
  • 6.
  • Certificate
  • Institution
  • Field
  • : Certified in DISC Power Profile
  • : HRM School
  • : Coaching, Communication, Customer Service, Employee Relations, Entrepreneurship, Hiring, Interviewin
  • 7.
  • Certificate
  • Institution
  • Field
  • : Mini MBA in Property / CPD
  • : SBMITB & BTN
  • : Residential Homes
  • 8.
  • Certificate
  • Institution
  • Field
  • : Professional Learning Consultant
  • : TI
  • : Coaching, Training
  • 9.
  • Certificate
  • Institution
  • Field
  • : Leadership Assessment Using MBTI
  • : SL
  • : Coaching, Communication, Customer Satisfaction, Customer Service, Data Analysis, Employee Relations,
  • 10.
  • Certificate
  • Institution
  • Field
  • : Training for Trainers / Licensed Trainer
  • : AAZ&CO
  • : Employee Relations
  • 11.
  • Certificate
  • Institution
  • Field
  • : TOT Pendamping Penerapan SNI ISO 9001
  • : BSN
  • : Communicating
  • 12.
  • Certificate
  • Institution
  • Field
  • : Pelatihan Kewirausahaan
  • : Kemenkop
  • : Entrepreneurship

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