Prime Customer Service Skill Training - excellence.asia

Prime Customer Service Skill Training

Excellence Service For Exceeded Result

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Course Fee (IDR)

IDR 37.500.000

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  • Course Type

    Inhouse

  • Course Duration

    16

  • Course Location

    Kota Administrasi Jakarta Pusat

  • Course Max Participant

    25

Course Description

Course Summary

Background

 

  • Salah satu “Key Driver” atau pendorong kunci pertumbuhan bisnis yang kuat, kokoh dan berkelanjutan adalah jika korporasi memiliki kompetensi yang mumpuni untuk merekrut pelanggan baru.

  • Sekaligus disaat yang sama mampu mempertahankan dan meningkatkan Loyalitas dan Engagement existing customer.

Benefit.

 

  • Meng-akselerasi pertumbuhan Bisnis Korporasi dengan “recruiting new customer”sekaligus”retaining existing customer.”

  • Membangun dan Mempertahankan Corporate Image yang kuat dan Positif.

Maximum Participant

25 Participants

Course Language

Indonesia

Course Core Competencies

Planning and Initiative, Sustaining Functional, Communicating

At the end of this course, participants will be able to…

   

Who should take this course? Who should not?

Sales and Marketing Manager

 

All Relevant Staff and Manager

What participants will need to know or do before joining this course?

   

Course Methods

Interactive Lecture, Group Discussion, Inspiring Games, Practice and Simulation

Course Content

    Day 1

  • Lecture 1

    The Fundamental and Principles of Customer Service
      • Day 2

  • Lecture 1

    The Power of Positive Attitude in Customer Service

  • Lecture 2

    Prime Customer Service Skill and Cycle Model

Profile Trainer

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Industry Expertise :  Transport, Storage & Communication, Education

Trainer Skills :  Human Resources, Marketing

Trainer Education

  • 1.
  • Degree
  • Institution
  • Major
  • Year
  • : S1
  • : Mercu Buana Jakarta
  • : Communication
  • : 2013

Trainer Work Experience

  • 1.
  • Position
  • Office
  • Field
  • From
  • : Training Specialist and Trainer
  • : MPM Rent
  • : Other Transport Equipment
  • : 2016
  • 2.
  • Position
  • Office
  • Field
  • From
  • : Training Coordinator and Bussiness Development
  • : FASE Consulting
  • : Other Services
  • : 2015
  • 3.
  • Position
  • Office
  • Field
  • From
  • : Event and Bussiness Producer
  • : DBB Indonesia
  • : Other Services
  • : 2011

Professional Qualification/Certification

  • 1.
  • Certificate
  • Institution
  • Field
  • : Supervisory and Time Management Skill
  • : Jakarta
  • : Change Management
  • 2.
  • Certificate
  • Institution
  • Field
  • : Behavioral Event Interview
  • : Tangerang
  • : Event Management

Detail Partner

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