Service Excellence - excellence.asia

Service Excellence

Memberikan Pelatihan Kepada Orang Yang Bekerja Di Service Industry

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Course Fee (IDR)

IDR 20.000.000

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  • Course Type

    Inhouse

  • Course Duration

    16

  • Course Location

    Kota Administrasi Jakarta Selatan

  • Course Max Participant

    25

Course Description

Course Summary

Pelatihan ini berguna bagi orang yang bekerja di service industry. 

Dunia bisnis saat ini membutuhkan sumber daya manusia yang berkualitas. Disadari atau tidak disadari sekarang, penggerak perusahaan adalah sumber daya manusianya. Salah satu indikator yang sangat berperan dalam keberhasilan SDM adalah tingkat kualitas pelayanan. Pelayanan terhadap pelanggan dan tentu saja pelayanan terhadap sesama rekan kerja, pimpinan atau staff di bawah.

Maximum Participant

25 Participants

Course Language

Indonesia

Course Core Competencies

Client-Service Orientation

At the end of this course, participants will be able to…

               

Who should take this course? Who should not?

                      

What participants will need to know or do before joining this course?

Course Methods

Lecture, Presentation, Case Study.

Course Content

    Day 1
  • Lecture 1

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Profile Trainer

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Industry Expertise :  Hotels & Restaurants

Trainer Skills :  Entrepreneurship, Hospitality Management, Marketing, Training

Trainer Education

  • 1.
  • Degree
  • Institution
  • Major
  • Year
  • : S3
  • : TRISAKTI UNIVERSITY,JAKARTA
  • : DOCTORAL OF SERVICE MANAGEMENT
  • : 2017

Trainer Work Experience

  • 1.
  • Position
  • Office
  • Field
  • From
  • : HOSPITALITY ADVISOR
  • : BALI HOSPITALITY GROUP ( 2016 – AT PRESENT )
  • : Hotels & Restaurants
  • : 2016

Professional Qualification/Certification

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