Total Quality Management - excellence.asia

Total Quality Management

TQM Menjadi Kunci Bagi Penerapan Manajemen System

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Course Fee (IDR)

IDR 12.000.000

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  • Course Type

    Inhouse

  • Course Duration

    16

  • Course Location

    Kota Administrasi Jakarta Pusat

  • Course Max Participant

    25

Course Description

Course Summary

- Biaya investasi per peserta Rp 5.000.000 untuk 2 hari

- Total Quality Management (TQM) sukses mengantarkan Industri Jepang menjadi negara industri yang mempunyai Kualitas produk yang sangat baik an sesuai dengan keinginan pelanggan

- selain itu karena keberhasilannya, Prinsip-prinsip TQM ini diadopsi oleh ISO 9001 : 2008 menjadi Prinsip penerapan ISO 9001 meskipun klausul-klausul ISO 9001 : 2008 sendiri tidak menyebutkan TQM sama sekali

- TQM ini menjadi kunci bagi penerapan Management System bukan hanya bagi industri Otomotif tetapi juga dibidang Jasa ataupun Industri lainnya, bagaimana menerapkan prinsip-prinsip TQM ini diperusahaan anda akan diajarkan dengan teori dan juga study kasus

Maximum Participant

25 Participants

Course Language

Indonesia

Course Core Competencies

Communicating

At the end of this course, participants will be able to…

1. Fokus pada pelanggan

2. Edukasi pada pelanggan

3. Orientasi pada proses

4. Orientasi pada hasil

5. Integrasi Sistem

6. Pendekatan Strategi dan Sistematik

7. Peningkatan berkesinambungan

8. Keputusan berdasarkan fakta

9. Komunikasi

Who should take this course? Who should not?

All level

What participants will need to know or do before joining this course?

Tidak ada

Course Methods

Lecturer, Discussion, Role Play

Course Content

    Day 1
  • Lecture 1

    Customer Focus, Leadership, Involvement of people, process approach
    • Day 2
  • Lecture 1

    System approach for management, continual improvement, factual approach to decision making, mutually beneficial supplier relationships

Profile Trainer

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Industry Expertise :  Minning and quarrying

Trainer Skills :  Environmental Management, Management Consulting, Six Sigma

Trainer Education

  • 1.
  • Degree
  • Institution
  • Major
  • Year
  • : S1
  • : Bachelor Degree of Mechanical Engineer from University of Indonesia Jakarta
  • : Bachelor Degree of Mechanical Engineer
  • : 2007

Trainer Work Experience

  • 1.
  • Position
  • Office
  • Field
  • From
  • : Social Auditor (SA 8000, SMETA and URSA)
  • : Auditor
  • : Minning and quarrying
  • : 2015

Professional Qualification/Certification

  • 1.
  • Certificate
  • Institution
  • Field
  • : ISO 9001:2015 and ISO 14001:2015 Auditor Training
  • : TUV Rheinland
  • : Environmental Management
  • 2.
  • Certificate
  • Institution
  • Field
  • : Managing People and Performance
  • : Lifestress Pty Ltd.
  • : Managing People and Performance
  • 3.
  • Certificate
  • Institution
  • Field
  • : Service Excellence
  • : Service Quality Center
  • : Service Excellence

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