Course Fee (IDR)
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Inhouse
8
Kota Administrasi Jakarta Pusat
20
AGENDA:
• What is Communications
• Communication Model
• The Communication Prosess
• Understand Your Customer
• The Six Basic Needs of Customers
• Persuanding, Influencing & Negotiation Skills
• Barriers to Communication, Hearing Vs Listening, & Body Language
• Essential of Communication
20 Participants
Indonesia
Decision Making, Planning and Initiative, Communicating, Goal Setting
• Understand communication and communication process
• Able to communicate effectively
• Able to explore customer’s needs and wants
• Able to make good relation with others
• Able to influence others
Human Resources Team, Sales/Marketing Officer, Front Liners and other line Managers or Staff, who are interested about the above issues.
Lecture 1
What is CommunicationsLecture 2
Communication ModelLecture 3
The Communication ProsessLecture 4
Understand Your CustomerLecture 5
The Six Basic Needs of CustomersLecture 6
Persuanding, Influencing & Negotiation SkillsLecture 7
Barriers to Communication, Hearing Vs Listening, & Body LanguageLecture 8
Essential of CommunicationPlease login to view this
Industry Expertise : Minning and quarrying, Other Services, Public Administration, Education
Trainer Skills : Business Process, Human Resources, Organizational Development
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