Service Blueprint - excellence.asia

Service Blueprint

NEXT By Excellence.asia

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Course Fee (IDR)

IDR 800.000

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  • Course Type

    Public

  • Course Duration

    8

  • Course Location

    Kota Administrasi Jakarta Pusat

  • Course Max Participant

    15

  • Course Address

    Ibis Budget Hotel Cikini, Jl. Cikini Raya No.75, Jakarta Pusat

  • Course Date & Time

    18 October 2018 09:00

Course Description

Course Summary

NEXT by excellence.asia

Service Blueprint - Transforming Your Service Value into Actionable System

Thu, 18 October 2018 (09.00 - 17.00 WIB)
 


Location:

Ibis Budget Hotel Cikini, Jl. Cikini Raya No.75, Jakarta Pusat

 

Trainer:


Reny Santoso (CEO & Founder at Morrigan Service)

Reny has more than 8 years experience in marketing research, both Quantitative and Qualitative Research.


Her experiences vary from mystery shopping, consumer behavior, market analysis, service blueprint; from the private company and BUMN, such as banking, telecommunication, automotive, retail, general & life insurance, electronics, smartphone, F&B, and FMCG.

 

Investment:


IDR 800.000 /participant

(including material, certificate, coffee break, and lunch)

EARLY BIRD PRICE : IDR 700.000 /participant (until 10 Oct 2018)

 

About NEXT by excellence.asia


NEXT by excellence.asia is an affordable corporate training program on popular topics with hands-on learning led by experienced trainers.

Maximum Participant

15 Participants

Course Language

Indonesia

Course Core Competencies

Planning and Initiative, Communicating

At the end of this course, participants will be able to…

Learn how to develop Service Blueprint to deliver service excellence in your company
 

Who should take this course? Who should not?

Service Quality Manager, Customer Service Manager, Customer Relationship Manager, and other position related to the Customer and Service.

What participants will need to know or do before joining this course?

Passion for Service

Course Methods

-

Course Content

    Day 1
  • Lecture 1

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