Service Blueprint -

Service Blueprint


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Course Fee (IDR)

IDR 800.000

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  • Course Type


  • Course Duration


  • Course Location

    Kota Administrasi Jakarta Pusat

  • Course Max Participant


  • Course Address

    Ibis Budget Hotel Cikini, Jl. Cikini Raya No.75, Jakarta Pusat

  • Course Date & Time

    18 October 2018 09:00

Course Description

Course Summary


Service Blueprint - Transforming Your Service Value into Actionable System

Thu, 18 October 2018 (09.00 - 17.00 WIB)


Ibis Budget Hotel Cikini, Jl. Cikini Raya No.75, Jakarta Pusat



Reny Santoso (CEO & Founder at Morrigan Service)

Reny has more than 8 years experience in marketing research, both Quantitative and Qualitative Research.

Her experiences vary from mystery shopping, consumer behavior, market analysis, service blueprint; from the private company and BUMN, such as banking, telecommunication, automotive, retail, general & life insurance, electronics, smartphone, F&B, and FMCG.



IDR 800.000 /participant

(including material, certificate, coffee break, and lunch)

EARLY BIRD PRICE : IDR 700.000 /participant (until 10 Oct 2018)


About NEXT by

NEXT by is an affordable corporate training program on popular topics with hands-on learning led by experienced trainers.

Maximum Participant

15 Participants

Course Language


Course Core Competencies

Planning and Initiative, Communicating

At the end of this course, participants will be able to…

Learn how to develop Service Blueprint to deliver service excellence in your company

Who should take this course? Who should not?

Service Quality Manager, Customer Service Manager, Customer Relationship Manager, and other position related to the Customer and Service.

What participants will need to know or do before joining this course?

Passion for Service

Course Methods


Course Content

    Day 1
  • Lecture 1

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