Dasar-dasar Ketrampilan Berinteraksi Sebagai Customer Service
Course Fee (IDR)
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Inhouse
16
Kota Administrasi Jakarta Utara
35
Program designed to provide a range of skills and knowledge needed for the participants to perform basic interaction skills naturally. The training would use Emotional Intelligence approach combine with Basic Customer Service Interaction Skills.
Program didesain untuk memberikan ketrampilan dan pengetahuan bagi partisipan untuk melakukan ketrampilan berinteraksi dasar secara alami. Pelatihan menggunakan pendekatan emotional intelligence dan dasar-dasar ketrampilan berinteraksi customer service.
35 Participants
Indonesia
Communicating, Self Development, Teamwork and co-operation
1. Understand customer-focused mentality
2. Understand the importance of knowing our business and our customers
3. Demonstrate successful customer dialogue
4. Demonstrate proactive and responsive behavior
5. Understand the Emotional Intelligence approach
6. Understand measurement applied in service industry
Customer Service and anyone who wanted to increase their ability on how customer service works.
None
Lecture 1
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Industry Expertise : Transport, Storage & Communication
Trainer Skills : Customer Service, Negotiation, Sales, Time Management
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