Social Media Strategy On Content And Customer Service - excellence.asia

Social Media Strategy On Content And Customer Service

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Course Fee (IDR)

IDR 12.000.000

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  • Course Type

    Inhouse

  • Course Duration

    8

  • Course Location

    Kota Administrasi Jakarta Pusat

  • Course Max Participant

    20

Course Description

Course Summary

This module with help you understand social media landscape, choose the right social media channel for you, and make an impactful content strategy base on you social media marketing objective, and how to optimize social media as customer service channel

Maximum Participant

20 Participants

Course Language

Indonesia

Course Core Competencies

Decision Making, Strategic Perspective

At the end of this course, participants will be able to…

                 

Who should take this course? Who should not?

              

What participants will need to know or do before joining this course?

                

Course Methods

Concept, Toolkit.

Course Content

    Day 1
  • Lecture 1

    Understanding Social Media
  • Lecture 2

    Social Media as Customer Care
  • Lecture 3

    Mapping Your Audience
  • Lecture 4

    Social Media Content Marketing Best Practice and measurement

Profile Trainer

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Industry Expertise :  Food Products, Beverages & Tobacco

Trainer Skills :  Digital Marketing, Management, Marketing Strategy, Public Relations, Public Speaking, Social Media

Trainer Education

  • 1.
  • Degree
  • Institution
  • Major
  • Year
  • : S1
  • : Universitas Padjajaran
  • : Hubungan International
  • : 2004
  • 2.
  • Degree
  • Institution
  • Major
  • Year
  • : S2
  • : Universitas Gadjah Mada
  • : Marketing Management
  • : 2006

Trainer Work Experience

  • 1.
  • Position
  • Office
  • Field
  • From
  • : Social media Head & Analyst
  • : NB Agency Asia
  • : Other Services
  • : 2011
  • 2.
  • Position
  • Office
  • Field
  • From
  • : Associate Consultant
  • : Maverick
  • : Other Services
  • : 2007
  • 3.
  • Position
  • Office
  • Field
  • From
  • : Web Consultant
  • : PT. Virtual Media Nusantara
  • : Other Social Services
  • : 2008

Professional Qualification/Certification

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