Conflict Management - excellence.asia

Conflict Management

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Course Fee (IDR)

IDR 15.000.000

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  • Course Type

    Inhouse

  • Course Duration

    8

  • Course Location

    Kota Administrasi Jakarta Pusat

  • Course Max Participant

    20

Course Description

Course Summary

OBJECTIVES:

• Define conflict and conflict behavior in organizations • Distinguish between functional and dysfunctional conflict • Understand different levels and types of conflict in organizations • Analyze conflict episodes and the linkages among them • Understand the sources of conflict in an organization • Able to use various techniques to reduce and increase conflict • Appreciate ethical issues in conflict management

Maximum Participant

20 Participants

Course Language

Indonesia

Course Core Competencies

Decision Making, Communicating, Problem Solving, Listening Understanding and Responding

At the end of this course, participants will be able to…

   

Who should take this course? Who should not?

Senior Manager, Mid level Manager, Supervisor

What participants will need to know or do before joining this course?

   

Course Methods

Lecture • Exercises • Case Studies • Group Discussions • Presentations • Role-plays • Video (Customized for Client, OPTIONAL) • Games • ACTUAL Client application exercise

Course Content

    Day 1
  • Lecture 1

    Introduction
  • Lecture 2

    Functional and Dysfunctional Conflict
  • Lecture 3

    Levels and Types of Conflict in Organizations
  • Lecture 4

    Conflict Frames and Orientations
  • Lecture 5

    The Sources of Conflict in Organizations
  • Lecture 6

    Conflict Management
  • Lecture 7

    Reducing Conflict
  • Lecture 8

    Increasing Conflict
  • Lecture 9

    Ethical Issues in Conflict in Organizations

Profile Trainer

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Industry Expertise :  Minning and quarrying, Other Services, Public Administration, Education

Trainer Skills :  Business Process, Human Resources, Organizational Development

Trainer Education

  • 1.
  • Degree
  • Institution
  • Major
  • Year
  • : S1
  • : Bandung Institute of Technology
  • : Fisika
  • : 1997
  • 2.
  • Degree
  • Institution
  • Major
  • Year
  • : S2
  • : Prasetya Mulya Business School
  • : Strategic Management
  • : 2010

Trainer Work Experience

  • 1.
  • Position
  • Office
  • Field
  • From
  • : Business Process Management (BPM), Organization Development & Organization Development Advisor
  • : PT. Antam Tbk.
  • : Minning and quarrying
  • : 2014
  • 2.
  • Position
  • Office
  • Field
  • From
  • : Strengthening Public Research Fund Advisor
  • : Kemenristek – World Bank
  • : Public Administration
  • : 2015
  • 3.
  • Position
  • Office
  • Field
  • From
  • : Managing Director
  • : D&D Consulting
  • : Other Services
  • : 2011
  • 4.
  • Position
  • Office
  • Field
  • From
  • : HR & Management Advisor for establishment Human Capital Information System (HCIS)
  • : PT. Antam Tbk.
  • : Minning and quarrying
  • : 2012

Professional Qualification/Certification

  • 1.
  • Certificate
  • Institution
  • Field
  • : Business Process

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