• Understand the organizational performance models and diagnose the reasons for the lack of performance in an organization.
• Understand the benefits of Balanced Score Card as an integrated performance management system.
• Understand the key terms used in context of Balanced Scorecard like Leading & Lagging indicators, cascading etc.
• Learn to develop key strategic profiles and construct & use strategy maps.
• Learn the methodology to create and implement a balanced scorecard system.
• Learn to develop 4 perspectives of performance measures: financial, customer, internal process, learning & growth.
• The ways to sustain and improve the balanced scorecard.