NEXT By Excellence.asia
Course Fee (IDR)
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Public
8
Kota Administrasi Jakarta Pusat
15
IBIS Budget Hotel Cikini, Jl. Cikini Raya No 75, Jakarta Pusat
06 September 2018 09:00
Ibis Budget Hotel Cikini, Jl. Cikini Raya No.75, Jakarta Pusat
Reny Santoso (CEO & Founder at Morrigan Service)
Reny has more than 8 years experience in marketing research, both Quantitative and Qualitative Research.
Her experiences vary from mystery shopping, consumer behavior, market analysis, service blueprint; from the private company and BUMN, such as banking, telecommunication, automotive, retail, general & life insurance, electronics, smartphone, F&B, and FMCG.
IDR 800.000 /participant
(including material, certificate, coffee break, and lunch)
EARLY BIRD PRICE : IDR 700.000 /participant (until 1 Sep 2018)
NEXT by excellence.asia is an affordable corporate training program on popular topics with hands-on learning led by experienced trainers.
15 Participants
Indonesia
Planning and Initiative, Sharing of Expertise
Learn how to conduct Mystery Shopping program to measure service performance in your company
Service Quality Manager, Customer Service Manager, Customer Relationship Manager, and other position related to the Customer and Service.
Passion for Service
Lecture 1
Introduction to Service ExcellenceLecture 2
Quantitative vs Qualitative ResearchLecture 3
What is Mystery Shopping (MS)Lecture 4
Steps to Implement MS ProgramLecture 5
How to Approach People for MSLecture 6
Getting Familiar with MS InstrumentLecture 7
Setting KPI for MS ProgramLecture 8
Quality Control in MSLecture 9
Analyzing the Result for ImprovementLecture 10
Follow up on the ResultPlease login to view this