Handling Complaint Skill - excellence.asia

Handling Complaint Skill

Magical Technique To Convert Complaint Become Cash

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Course Fee (IDR)

IDR 37.500.000

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  • Course Type

    Inhouse

  • Course Duration

    16

  • Course Location

    Kota Administrasi Jakarta Pusat

  • Course Max Participant

    25

Course Description

Course Summary

Background

 

  • Keluhan adalah “Buying Signal” tidak peduli seberapa buruk dan berat Keluhan itu.

  • Didalam konteks Bisnis, seorang tenaga pemasar dan penjual seringkali harus menghadapi keluhan, keberatan atau komplain dari pelanggan, prospek dan calon pembeli.

Benefit

 

  • Meningkatkan Kemampuan seluruh Personel Korporasi untuk menghadapi dan mengubah Keluhan menjadi Peluang.

  • Meng-akselerasi pertumbuhan Bisnis Korporasi dengan “ retaining existing customer” sekaligus “recruiting new customer.”

Maximum Participant

25 Participants

Course Language

Indonesia

Course Core Competencies

Planning and Initiative, Sustaining Functional, Communicating

At the end of this course, participants will be able to…

 

  1. Membangun Kesadaran terhadap Definisi dan Jenis Keluhan.

  2. Mengetahui dan Memahami “The Values of Complaint, a Complaint is Cash.”

  3. Melakukan Analisis Faktor penyebab terjadinya Keluhan.

  4. Meng-aplikasikan Pemahaman dan Pengetahuan KONSEP Handling Complaint Model and Magical Technique Converting Complaint become Cash.

Who should take this course? Who should not?

Sales and Marketing Manager

 

All Relevant Staff and Manager

What participants will need to know or do before joining this course?

     

Course Methods

Interactive Lecture, Group Discussion, Inspiring Games, Practice and Simulation

Course Content

    Day 1
  • Lecture 1

    The Values: Complaint is Cash
  • Lecture 2

    Analysis: Why do they Complaint?
    • Day 2
  • Lecture 1

    Definition and Types of Complaint
  • Lecture 2

    Handling Complaint Model
  • Lecture 3

    Magical Technique: Converting Complaint become Cash

Profile Trainer

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Industry Expertise :  Transport, Storage & Communication, Education

Trainer Skills :  Human Resources, Marketing

Trainer Education

  • 1.
  • Degree
  • Institution
  • Major
  • Year
  • : S1
  • : Mercu Buana Jakarta
  • : Communication
  • : 2013

Trainer Work Experience

  • 1.
  • Position
  • Office
  • Field
  • From
  • : Training Specialist and Trainer
  • : MPM Rent
  • : Other Transport Equipment
  • : 2016
  • 2.
  • Position
  • Office
  • Field
  • From
  • : Training Coordinator and Bussiness Development
  • : FASE Consulting
  • : Other Services
  • : 2015
  • 3.
  • Position
  • Office
  • Field
  • From
  • : Event and Bussiness Producer
  • : DBB Indonesia
  • : Other Services
  • : 2011

Professional Qualification/Certification

  • 1.
  • Certificate
  • Institution
  • Field
  • : Supervisory and Time Management Skill
  • : Jakarta
  • : Change Management
  • 2.
  • Certificate
  • Institution
  • Field
  • : Behavioral Event Interview
  • : Tangerang
  • : Event Management

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