This practical workshop asks participants to reflect on their own values and behaviours and consider how these may impact their working relationships in multicultural environments. It also introduces a range of tools and techniques to enable participants to better understand how people from other cultural backgrounds prefer to work.
• Understand the complex influences that make up cultural identity • Identify how your behaviour may help or hinder you in building rapport in multicultural and global contexts • Use a range of observation and active listening strategies to make effective connections with others in new multicultural situations
Course Core Competencies
Sustaining Functional, Communicating, Listening Understanding and Responding, Strategic Perspective
At the end of this course, participants will be able to…
- Understand the complex influences that make up cultural identity.
- Identify how your behaviour may help or hinder you in building rapport in multicultural and global contexts.
- Use a range of observation and active listening strategies to make effective connections with others in new multicultural situations
Who should take this course? Who should not?
Anyone who needs to anticipate and better understand intercultural situations.
What participants will need to know or do before joining this course?
Lectures & discussions • Individuals and group exercise • Case studies
What is culture?
Culture and you
Building rapport across cultures
Communicating across cultures
Communicating with style
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Industry Expertise : Gas Supply, Construction, Hotels & Restaurants, Engineering Services, Education
Trainer Skills : Communication, International Sales, Marketing, Public Speaking, Sales, Sales Management