Quality Excellence Service - excellence.asia

Quality Excellence Service

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Course Fee (IDR)

IDR 35.000.000

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  • Course Type

    Inhouse

  • Course Duration

    8

  • Course Location

    Kota Administrasi Jakarta Pusat

  • Course Max Participant

    20

Course Description

Course Summary

Dalam training ini akan memberikan pelatihan antara skill dan pendekatan-pendekatannya yang akan berkolaberasi dalam mengatur strategy excellence service, bagaiman strategy untuk mendeliverykannya dan bagaimana melibatkan excellence service dalam kegiatan proses suatu organisasi, serta menentukan siapa-siapa yang memerlukan.

 

 

Maximum Participant

20 Participants

Course Language

Indonesia

Course Core Competencies

Communicating

At the end of this course, participants will be able to…

·         Mengetahui difinisi ttg Excellence servive dan tahu siapa para.pelanggan dan siapa para customer sebenarnya.

·         Mengetahui bagaimana cara mengembangkan dan membudayakan excellence service agar menjadi bagian dari keseharian kerja (behavior) para pelayan.

·         Dapat mendifinisikan tentang suatu standard, bagaiman membuat suatu standard baku, bagaiman membreak downd standard dalam kriteria-kriteria standard, cara menetapkan  metode penilaian performence terhadap standart baku yang ada.

·         Serta bagaiman cara mengkomunikasikannya dalam pertemuan dalam organisasi ( how it work, what is the benefit).

·         Mengetahui cara pembuatan perencanaan (Planning) dalam rangka penerapan excellence servise guna menunjukan excellence performance dan efektivitas dalam organisasi.

·         Tahu bagaimana mengembangkan strategy excellence service serta pengembangan dokumentasi.

 

 

Who should take this course? Who should not?

             

What participants will need to know or do before joining this course?

             

Course Methods

Workshop

Course Content

    Day 1

  • Lecture 1

    INTRODUCTION

  • Lecture 2

    ESTABLISHING YOUR ATTITUDE

  • Lecture 3

    WHO WILL GET OUR EXCELLENCE SERVICE

  • Lecture 4

    WHO HAVE TO ATTEND TO EXCELLENCE SERVICE IN QUALITY TRAINING PROGRAM

  • Lecture 5

    DEFIND OF THE CUSTOMERS, PROVIDERS IN EXCELLENCE SERVICE IN QUALITY PROGRAM

  • Lecture 6

    BENEFITS OF EXCELLENCE SERVICE IN QUALITY PROGRAM

  • Lecture 7

    FOCUS POINT IN EXCELLENCE SERVICE IN QUALITY

  • Lecture 8

    FRAME WORK OF EXCELLENCE SERVICE IN QUALITY

  • Lecture 9

    DEFINITION

  • Lecture 10

    THE POWER OF A SMILE

Profile Trainer

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Industry Expertise :  Other Services

Trainer Skills :  Business Development, Change Management, Coaching, Leadership Development, Management, Project Management, Strategic Planning, Team Building, Training

Trainer Education

  • 1.
  • Degree
  • Institution
  • Major
  • Year
  • : S2
  • : New Haven University Connecticut USA
  • : Health Care Management
  • : 1999
  • 2.
  • Degree
  • Institution
  • Major
  • Year
  • : S1
  • : Airlangga University
  • : Pharmacist
  • : 1982

Trainer Work Experience

  • 1.
  • Position
  • Office
  • Field
  • From
  • : Kasie MakMin Bpom
  • : BPOM Kupang
  • : Other Services
  • : 1992
  • 2.
  • Position
  • Office
  • Field
  • From
  • : Manager
  • : Pylantropi Global Globe Consultant
  • : Other Services
  • : 2006

Professional Qualification/Certification

  • 1.
  • Certificate
  • Institution
  • Field
  • : 
  • : 
  • : Project Management

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