Excellence Customer Service - excellence.asia

Excellence Customer Service

GOOD SERVICES MAKES A DIFFERENCE!

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Course Fee (IDR)

IDR 30.000.000

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  • Course Type

    Inhouse

  • Course Duration

    4

  • Course Location

    Kota Administrasi Jakarta Pusat

  • Course Max Participant

    50

Course Description

Course Summary

Seni memberikan pelayanan yang prima dan membuat customer kita terus datang kembali dan bersedia menceritakan produk, jasa dan pelayanan kepada orang lain, bagaimana memberikan kepuasan pelangan yang menjadi standard pelayanan dalam setiap manager, frontliner maupun setiap team kita.

 

GOOD SERVICES MAKES A DIFFERENCE!

Maximum Participant

50 Participants

Course Language

Indonesia

Course Core Competencies

Planning and Initiative, Sustaining Functional, Communicating, Impact and influence

At the end of this course, participants will be able to…

Peserta bisa memiliki pemahaman yang tepat tentang Customer Service Excellence, bagaimana mereka bisa mempunyai mindset yang tepat dalam memberikan pelayanan yang priba dan merubah menjadi kebiasaan dan stardard baru dalam seluruh team Anda.

Who should take this course? Who should not?

Business  Owner, CEO, Director, Manager, Frontliners, Customer Service Team & Support

What participants will need to know or do before joining this course?

   

Course Methods

Sharing, Practice

Course Content

    Day 1

  • Lecture 1

    Memahami Customer Service Excellent

  • Lecture 2

    Bagaimana membuat pelanggan sukarela menceritakan bisnis kita

  • Lecture 3

    Contoh kasus Excellence Customer Service

  • Lecture 4

    Bagaimana memberikan pelayanan terbaik kelas dunia

  • Lecture 5

    Pelayanan Terbaik adalah sebuah standard baru perusahaan

  • Lecture 6

    Memberikan Pelayanan secara tulus dan Ikhlas

  • Lecture 7

    Seni memahami kebutuhan pelangan dan kepuasaan pelangan.

  • Lecture 8

    Bagaimana memberikan pelayananan yang prima

  • Lecture 9

    Customer Service Not a Department, is an Attitude!

  • Lecture 10

    Excellent Customer Service in Action !

Profile Trainer

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Industry Expertise :  Education

Trainer Skills :  Business Analysis, Communication, Direct Marketing, Direct Sales, Sales Management

Trainer Education

  • 1.
  • Degree
  • Institution
  • Major
  • Year
  • : S1
  • : Universitas Bina Nusantara
  • : Computer and Information Sciences
  • : 2004

Trainer Work Experience

  • 1.
  • Position
  • Office
  • Field
  • From
  • : Founder and CEO
  • : Rudy Lim Business Center
  • : Education
  • : 2016
  • 2.
  • Position
  • Office
  • Field
  • From
  • : Founder and CEO
  • : Rudy Lim International
  • : Education
  • : 2012
  • 3.
  • Position
  • Office
  • Field
  • From
  • : Founder/ Inisiator
  • : The Winners Club
  • : Education
  • : 2009

Professional Qualification/Certification

  • 1.
  • Certificate
  • Institution
  • Field
  • : 
  • : 
  • : Higher Education

Detail Partner

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