English For Hotel Front Liners - excellence.asia

English For Hotel Front Liners

English Course For Those Dealing Directly With Customers In The Hotel Industry

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Course Fee (IDR)

IDR 25.000.000

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  • Course Type

    Inhouse

  • Course Duration

    36

  • Course Location

    Kota Administrasi Jakarta Selatan

  • Course Max Participant

    20

Course Description

Course Summary

This customized programme gives participants the spoken Skills and confidence
to use key phrases they need in their Front line job.

This course is designed for 18 times 2 hours for maximum efficiency.

This course is also available in other cities in Indonesia. Please contact us for more details.

Maximum Participant

20 Participants

Course Language

English

Course Core Competencies

Team Leadership, Communicating, Self Confidence, Listening Understanding and Responding

At the end of this course, participants will be able to…

- Speak confidently to Guests without Nervousness

- Handle guest enquiries and basic complaints

- Make recommendations and give directions to guests

Who should take this course? Who should not?

Chambermaids
Front Desk
Bar and Restaurant
Chefs

What participants will need to know or do before joining this course?

Nothing

Course Methods

Lectures & discussions • Individuals and group exercise • Case studies

Course Content

    Day 1

  • Lecture 1

    Meet and greet

  • Lecture 2

    In the hotel

  • Lecture 3

    Recommendations

  • Lecture 4

    Cultural awareness

  • Lecture 5

    Pronunciation and confidence

Profile Trainer

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Industry Expertise :  Food Products, Beverages & Tobacco, Construction, Hotels & Restaurants, Transport, Storage & Communication, Financial Intermediation; Real Estate & Renting

Trainer Skills :  Communication, International Sales, Journalism, Writing

Trainer Education

  • 1.
  • Degree
  • Institution
  • Major
  • Year
  • : S2
  • : Journalism
  • : England
  • : 2000

Trainer Work Experience

  • 1.
  • Position
  • Office
  • Field
  • From
  • : Senior Coach
  • : KPI Consultancy
  • : Education
  • : 2015

Professional Qualification/Certification

  • 1.
  • Certificate
  • Institution
  • Field
  • : Senior Coach
  • : KPI
  • : Communication

Detail Partner

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